Nandini’s career account marks the transformation of an intern to the main software architect. It intervened as a software engineer in 2015, accelerating the transformation of the integration of AI with the Salesforce cat and possibly directing the development of Einstein Bots. Nandini has improved the customer experience by improving slow queries in SQL and stimulating efficiency from the slow JavaScript code.
It was promoted main software engineer in 2020, managing the development of omnichannel routing solutions by a team of 15 engineers. Nandini has maintained AI recommendations for value cases in the field and the integration of AI recommendations in Salesforce chat solutions: its innovations in automated workflows positioned Salesforce as a pioneer of AI-increase customer service.
As an architect in software engineering at Salesforce today, she heads a world team of 20 engineers to design and optimize the omnichannel contact center routing solution. Under its management, the availability of services has improved, routing algorithms have advanced and the services have been replaced in modern microservice architectures. It is also deeply involved in mentorship as well as diversity initiatives to create a more equitable workplace. One of his passions is to create an inclusive pipeline by ensuring fair opportunities for under-represented groups within the technological industry.
