“AI is Not Just About Productivity; It’s About Embedding Intelligence into Everyday Workflows,” Rahul K. Singh, VC Sales, Salesforce India

We note a strong corporate traction between categories and functions where workflows are complex, sensitive to time and deeply collaborative. What distinguishes these applications is not only their increase in productivity. This is how they integrate directly into Slack to eliminate friction from daily workflows and generate real commercial results.

For example, applications such as Productboard allow product teams with an analysis of customer comments fueled by AI directly in Slack. Product managers can instantly analyze customer data, co-author information documents and identify the key needs of customers without leaving their workflow. In addition, Gainsight stimulates customer retention with data-based answers to customer-related questions, the content generated such as emails and best practices and advice on customer success. In addition, on the computer and HR side, Ravenna rationalizes IT operations with the creation of automated office tickets, instantaneous responses and automatic knowledge of knowledge, all directly in Slack. With all these new AI applications available on the Slack market, we see a powerful change in the way the work is done – just inside the conversational interface that employees already use daily.

In addition to the latter, the teams also work more intelligently and faster by accessing an intuitive AI experience and specially natively designed in Slack. Slack Ai Huddle Notes captures key dishes and action elements so that users can focus on the work to be done and continue to move. On the other hand, generates work flows with simple conversational prompts so that users can easily automate their tasks. And now with Agentforce, we are going even further. The most effective way to conceptualize Slack agents is as a teammates for humans – increasing everyday life so that employees can focus on the most centered side on humans. It is a powerful change, and we are delighted to see Indian companies adopting this new era of agent productivity.