CEO of Coinbase, Brian Armstrong, said that the exchange of crypto had reduced 82% of unnecessary restrictions, which was a “major problem” for the exchange.
In a post of June 6, Armstrong acknowledged that the freezing of accounts has been a problem “for longer than it is acceptable” and that it has become an absolute priority for his business.
“The problem has been reduced by 82% so far, with more improvements.
Coinbase users have expressed their frustration as to account restrictions for years, signaling sudden gels for several months or more, which has prompted some to abandon the platform.
Customer confidence in Coinbase was also recently shaken by a mass data violation that has exposed details of more than 70,000 customer accounts.
Armstrong has credited the progress in Dor Levi, a member of the Coinbase products team, which came on board nine weeks ago with the main objective of set the account restrictions.
In a position, Levi said that a large part of the progress came from the making of “important investments” in the automatic quoin learning models and the infrastructure.
“We have improved the precision and recall of all our models, and we see less restrictions / gels accordingly.”
Coinbase will continue to implement the account restrictions imposed by the orders and the sanctions of the court to remain in accordance with the law, noted Armstrong and Levi.
Despite progress, there is still a lot of work, said Levi, who admitted that as a Coinbase use himself, the experience of account restrictions still does not respond to his “clean bar”.
I joined @coinbase 9 weeks ago with a vital objective: to set unnecessary account restrictions.
If you are on CT, you know how significant this problem has been for users. I myself am a Coinbase user and our restriction experience does not meet my own bar.
The objective is clear: account … pic.twitter.com/zvgum3qszi
– Dor (@dorvonlevi) June 6, 2025
Coinbase users say they have been locked for several months
In response to the Armstrong post, an X user said that he had been completely locked from his Coinbase account for more than two years, while another said he abandoned the platform after enduring an eight-month frost.
Another X user has allocated the Coinbase Coinbase customer support team the long account.
“At Coinbase, it is extremely difficult to speak to live customer service,” they said, adding that “can take forever to find someone.”
In relation: Conscious coinbase of data leak recently disclosed since January: Reuters
Coinbase also plans to strengthen its security measures after illicit players have united some of its agents abroad to access identity photos issued by the government and around 70,000 Coinbase customers last December. The incident was only disclosed in mid-May.
https://t.co/evpibmfvrw pic.twitter.com/f6updkl5r0
– Brian Armstrong (@brian_armstrong) May 15, 2025
An X user even said that one of their family friends had lost Bitcoin (BTC) and Ether (ETH) in a scam which, she said, was linked to the recent Coinbase data violation.
Coinbase remains one of the largest exchanges of cryptography in the world, with more than 100 million users and is the largest goalkeeper of the negotiated funds in exchange for Bitcoin.
Review: Coinbase Hack shows that the law will probably not protect you: here is why
