Conduent Collaborates with Microsoft on Generative AI to Drive Innovation in Business Process Solutions

Conduent’s pilots have shown significant improvements in efficiency and productivity:

1. Improved Operational Efficiency: The integration of AI-driven solutions has improved operational efficiency by enabling faster processing times and enhanced accuracy in healthcare claims management.

2. Enhanced Fraud Detection: Advanced AI algorithms have enhanced fraud detection capabilities, significantly reducing detection time and allowing quicker responses to potential risks.

3. Better Customer Service: AI-powered automation has increased the responsiveness and efficiency of customer service agents, resulting in improved customer satisfaction.

4. Streamlined Business Processes: The collaboration has streamlined business processes by leveraging AI-driven automation and optimization, leading to overall improvements in efficiency and performance.