Yahoo Japan has ordered its 11,000 employees to start using generative tools of artificial intelligence in their daily tasks, which makes AI to use not only, but compulsory.
Politics, which covers a wide range of office functions, in particular the creation of documents, research, research, communications and the meeting of logistics, is part of an effort on the scale of the company to double the productivity of workers by 2028.
The Japanese technology giant, which operates the Line messaging application and a number of other web services, says workers spend almost 30% of their time on routine tasks – the time it thinks can be considerably reduced with AI. For the moment, Yahoo Japan relies on his internal AI tool, Seekai, already used to manage expense reimbursement and rapid generation. This tool, and others, will now be more widely deployed for rereading, writing, planning and communications.
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This daring decision, reported for the first time by PC Watch, reflects a growing trend in the business world, where AI is no longer just an improvement tool but a central expectation of employee workflow. Earlier this year, Shopify CEO Tobi Lütke published a directive similar to his employees, declaring that the use of AI was now a “basic expectation”. The teams were invited not to request additional workforce or resources without first demonstrating that AI could not achieve the desired result.
The question of productivity
Companies that bet strongly on generator AI believe that it can act as a powerful productivity multiplier. Tasks that took hours before can be compressed in minutes using large models of language. This automation of banal functions, they support, release workers to focus on high-level, strategic or creative assignments.
But emerging data and work experiences tell a more complicated story.
Several studies have shown that AI does not always improve productivity – and in some cases it can do the opposite. A recent report involving professional software engineers revealed that developers took 19% more to perform tasks when using AI tools. Other studies from last year have revealed that the use of AI has often led to slower work speeds, especially in the heavy fields of knowledge that is based on depth and precision.
The workers of the call center in particular have complained that AI assistants – designed to make support for smoother and faster calls – often disturb the workflow by giving incomplete or incorrect suggestions. In these environments, the result was an increased frustration and a lower performance.
Amazon Warehouse and technological workers have raised similar concerns, describing IA-focused expectations as “incessant”, creating pressure to maintain continuous production to the detriment of the creativity and well-being of workers.
The effect of AI on critical thinking
One of the main concerns among analysts and educators is that excessive dependence on AI in daily tasks could degrade critical thinking and problem solving capacities over time. The machines generating summaries, conclusions and even proposals, some fear that employees will be less inclined – or less capable – to challenge hypotheses, apply in -depth reasoning or innovate by themselves.
Despite these concerns, business leaders and technology leaders continue to plead for the adoption of the AI. The CEO of Nvidia, Jensen Huang, whose company dominates the ia flea market, has repeatedly defended the use of AI tools in the workplace. Huang maintains that rather than replacing reflection, AI helps to amplify human capacities, especially for those who have expertise or limited access to tools. In its opinion, AI will “democratize” productivity, allowing more people to perform qualified tasks and accelerate their learning curve in complex industries.
“AI will not take your work,” said Huang. “But someone who uses AI will be will.”
Tacit risks
What is not yet clear in Yahoo Japan’s strategy is what happens if the ambitious productivity objectives are not achieved. The company has not revealed that there are application mechanisms or performance reviews linked to the integration of AI. And while the company has stopped reducing staff, rapid automation of basic functions raises questions about future workforce.
However, Yahoo Japan’s message is that the future of work lies in artificial intelligence, and employees should adopt it as the new standard.
