New Salesforce channels unify Salesforce records and customer data with Slack conversations in a single, connected experience across both Slack and Salesforce to power fast, flexible, data-centric collaboration with human and agentic teammates
Extending Slack’s platform integration, Tableau Next is now available directly in Slack, giving every team member access to vital data and insights, right in the flow of work
From the moment Salesforce acquired Slack, the company has been on a mission to profoundly reimagine how teams work together. First, Slack integrations rolled out across the Salesforce applications. Then Sales teams’ data was brought into Slack. Last year, Salesforce records joined agents and AI in Slack. Now, the next major step in the journey: embedding Slack’s powerful collaborative capabilities into the #1 AI CRM.
Today, Salesforce is changing how work happens — by eliminating the gaps between conversations and , so humans and can solve problems, make decisions, and move work forward in one shared space. structures work around conversations — by team, project, or topic — while Salesforce organizes around customer records like accounts and opportunities. When these two approaches are combined in Salesforce’s deeply unified platform, people and agents can work together anywhere with shared context and a real-time view of the customer. It’s a new model where work happens inside the conversation, not around it, moving business forward faster by bringing together the data teams need with the people they rely on to take action.
Bringing Slack into is a milestone within the broader strategy to bring together every app, every piece of data, every workflow, every bit of metadata, and every AI agent into a single, intelligent, unified platform. Slack now plays a central role — not just as a collaboration app, but as the operating system for work for the enterprise, where people and agents can unlock greater employee productivity.
