According to Gaurav, the effectiveness of any vertical AI system rests on three critical pillars: context, control, and connectivity.
Context: The AI should be able to recognize the situation it is in, which includes the use of specific words in the domain, the different tasks performed, and the feelings of the users.
Control: In high-trust industries such as healthcare and finance, systems must always be able to track their actions, provide reasons for their decisions, and verify that they are in compliance with regulations.
Connectivity: The agents should be able to easily connect with the stacks of digital public infrastructure, financial APIs, and the healthcare industry to provide comprehensive solutions.
These three ensure that vertical AI agents are empathetic, compliant, and able to work together to transform the AI system into a digital partner with the ability to build trust, rather than an automated tool.
