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Insights from Sameer Raje, Zoom’s Regional Head

Organizations are increasingly using data analytics to optimize workplace efficiency. HR departments leverage AI-driven insights to enhance talent management and employee engagement. AI helps shift HR from administrative tasks to strategic decision-making, improving hiring processes and workforce planning.

Sameer highlights how AI-driven data insights extend beyond HR. Call center agents, for instance, can access real-time customer data and sentiment analysis, leading to improved service. AI-powered analytics also enable infrastructure teams to monitor office space usage, optimize seating arrangements, and enhance collaboration.

Moreover, AI enhances decision-making at all levels. Senior management can leverage AI-driven analytics to gain workforce insights, while employees benefit from predictive tools that enhance their day-to-day productivity.

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