Redefining Incident Management in High-Stakes Environments

By relying on this, Vivek emphasizes the value of building failure in the system itself. During his Cloud Architecture Projects on the Work Head, he instituted multi-epipple zone tilles (AZ), automated rollbacks and immutable infrastructure in order to mitigate the risk of stopping time. In a cloud breakdown in particular disruptive caused by a configuration error, his team was able to restore operations in less than 90 minutes using pre-validated backup models and chaos engineering policies. “Systems should fail predictably and recover independently,” he said.
Another key problem that Vivek discussed was disconnected communication during incidents. These types of problematic situations very often extend resolution time. To eliminate this, he introduced a real -time communication system with an alert based on roles and personalized dashboards for engineers and executives. This smooth and clear flow of information healed and decreased disarray in critical events, and therefore improved the effectiveness of the response.
In the post-incident scenario, he favored the institutionalization of the learning process by impeccable and standardized journals. On a SaaS health care platform, the integration of automated medico-legal tools in the DEVSECOPS pipelines has resulted in a 50% reduction in the post-incident examination cycle. In addition, its teams apply automatic learning techniques to correlate data from the newspaper and determine the deep cause, therefore quickly incorporating comments into infrastructure and safety changes.