The future of virtual agent technology will be even more dynamic because progress will be made in predictive analysis, emotional AI and automation of proactive services. AI compatible virtual assistants will soon be able to identify user needs and propose solutions proactively, even before a problem arises. With the digital transformation in its full flow, AI will be decisive in the definition of the management of new generation business services.
In summary, the impact of AI virtual agents on the provision of services is examined, the reinventant, by Kamala Kannan Munusamy Ethirajan. Automation of banal tasks, the faster turnaround of requests and the greatest satisfaction of the end user mark the transformation of business processes and the adoption of smart systems. Organizations that accept virtual agents will be much better placed to operate effectively in an increasingly digital environment, as AI technology continues to progress.
