Salesforce, an American cloud -based software company, launches 2025 with a large series of layoffs, with reports indicating that more than 1,000 employees will be assigned. This represents more than 1% of his total workforce.
We do not know what divisions can see staff reductions, but affected workers will be able to seek other roles within the company. The reports reveal that Salesforce hires simultaneously aggressively for the concerts focused on AI, in particular in sales, to stimulate its next growth phase.
This occurs after the CEO of the company Marc Benioff decides during a corporate event in San Francisco last year, said that the company software giant aims to hire 2,000 people to sell its platform agent form for AI.
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“We add a few other thousand sellers to help sell these products. We already had 9,000 references for the 2,000 positions we opened. It’s amazing ”, He said.
The company that made its debut on its AI agent platform, Agentforce, in October, said that the second generation of the software will be available in February 2025. Agentforce is a proactive and autonomous AI application that provides support specialized and always activated to employees or customers.
Employees can use the agent to train directly in Slack to manage occupied work, answer questions and provide instant expertise, to allow them to remain focused on high impact work. Agentforce will be able to tackle sophisticated questions in the SALESFORCE SLACK Communications Application, based on all available data. Users can equip the agentforce with any commercial knowledge necessary to perform tasks according to its specific role.
The CEO of the company, Benioff, said that the Salesforce home page now includes an experimental AL agent which can respond to user requests on the company’s products. Salesforce customers need help can visit a cat -based help page that leads 32,000 conversations per week. About 5,000 are increased to humans following the current AL capabilities, compared to 10,000 before, said Benioff.
Salesforce has long positioned AL as a critical pillar of its future, integrating the before before before in its corporate solutions. The CEO expressed the potential and risks of adoption of the AL, strengthening its strategic importance for the company.
In particular, SalesForce restructures its workforce to focus on AL innovation, betting that AL products will generate higher income and efficiency. However, this raises concerns concerning the displacement of work as AL continues to transform traditional roles into technology.
The recent series of layoffs in favor of the Al Hiring highlights a growing trend according to which Al remodeling the labor market by automating certain roles while creating a request for new jobs related to highly specialized AL.
What it means for human work
1. AL replaces repetitive tasks – Many jobs in customer service, sales and data entry are automated by chatbots, virtual assistants and automatic learning models. Companies see AL as a means of reducing costs and increasing efficiency.
2. AL creates new job opportunities – While Al eliminates certain roles, he creates a request for New, such as AL engineers, data scientists, automatic learning specialists and AL ethics consultants. These roles require advanced skills in AL development, deployment and monitoring consultants. These roles require advanced development, deployment and surveillance skills.
3. The workforce must adapt – Employees of traditional roles may need Reskill or stay relevant. Learn Al C related skillsHelp to transition to careers focused on AL.
4. AL increases rather than completely replacing certain works – In many cases, Al is not Eliminate the work but change how they are done. For example, AL in customer support (as Salesforce agentForce) helps human workers manage more complex cases while automating Routine requests.
It should be noted that several giant technological companies, which include Meta, Google Microsoft and IBM, among others, prioritize AL investments. In addition, companies focus on AL growth, which means that workers in traditional roles must prepare for the continuous disruption of industry.
