Transforming Legacy Retail Systems into a Unified Order Management Framework by Arulmozhi
Coming from the expert’s table, Kasthurirengan’s strategy was anchored in four core objectives that guided the transformation initiative. His foremost goal was to build a modern and scalable Unified Order Platform (UOP) capable of supporting future business needs and technology advancements. Alongside this, he aimed to enable organizational growth by introducing new capabilities that aligned with evolving customer expectations. A key priority was also to reduce the high operational costs associated with the legacy Order Management System (OMS), and finally, to significantly improve order visibility and deliver a seamless, end-to-end customer experience across sales and return channels
“From day one, our objective was to create a solution that would not just solve our existing challenges, but also become a best practice across the retail industry,” he said. “We treated this not just as a platform shift, but as a transformation in how the business could operate.”
The transformation inescapably needs to be accredited to the GCP Checkout Migration and Mainframe Retirement projects — two critically high-stake projects that were delivered successfully under the aegis of Kasthurirengan. The projects were important due to risk mitigation in the area of retiring legacy systems, as well as maturing scalability and capability for the future.
Despite the hurdles faced—shows the experiences in some modernization journey for 45+ applications integrated in some fashion—the team executed the transition without any hindrance.“This was one of the most complex ecosystems in the retail space, and yet we delivered with precision,” Kasthurirengan added.
With no academic publications to his name, Kasthurirengan has instead let the outcomes speak for themselves — and they have reverberated across the industry. His insights now contribute to ongoing discussions around future retail trends, particularly in scalable architecture, automation, and customer-centric design.
“Retailers should look at order platforms not just as backend systems but as key enablers of customer satisfaction and business growth,” he said. “The future will demand more agility, real-time data visibility, and modularity. We’ve built the foundation — now it’s about scaling with intelligence.”
As digital commerce continues to evolve, the success of this transformation is already being regarded as a pivotal moment in retail IT — not just for what it achieved, but for the standards it set.
